Bloggers are on the cover of a recent issue of Fortune magazine. The full text of the article, Why You Can’t Ignore Bloggers is available online.
From the article:
But whatever the topic, the discussion of business isn’t usually too far behind: from bad experiences with a product to good customer service somewhere else. Suddenly everyone’s a publisher and everyone’s a critic. Says Jeff Jarvis, author of the blog BuzzMachine, and president and creative director of newspaper publisher Advance Publications’ Internet division: “There should be someone at every company whose job is to put into Google and blog search engines the name of the company or the brand, followed by the word ‘sucks,’ just to see what customers are saying.”